Returns & Exchanges Policy

At LollicupStore, we prioritize the safety and satisfaction of our food service partners; therefore, we accept returns on unopened, non-perishable items within 30 days of delivery. Due to health and safety regulations, all food and beverage products must be in their original, sealed packaging to be eligible for a refund.

1

Submit a Request

Contact our customer service team with your order number and details of the items you wish to return to obtain a Return Merchandise Authorization (RMA).

2

Pack Your Items

Securely place the unopened products in their original shipping box or a similar sturdy container to prevent damage during transit.

3

Ship the Package

Affix the provided shipping label or your own carrier label and drop the package off at a certified shipping location.

4

Receive Your Refund

Once our warehouse inspects the returned goods for safety seals, we will issue a refund to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing